PSO2 - Regarding improvements to reduce lag during peak hours (Updated June 18, 2021 PDT)

Announcements

Regarding improvements to reduce lag during peak hours (Updated June 18, 2021 PDT)

We have confirmed that following the PSO2 NEW GENESIS launch, the increased load on servers during peak hours has been causing some parts of the game to lag.

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Updated:   

This is an update regarding this issue.

Following the update on , we have confirmed improvements with lag, even under crowding conditions similar to those before .

However, we have confirmed that even with these measures in place, there are still some issues with lag. We will continue to investigate and take action to improve the situation.

*When countermeasures are implemented in the future, we plan to inform players via the End of Scheduled Maintenance announcement.

We deeply apologize for any inconvenience this may cause.



Updated:  


This is an update regarding this issue.
In the  update, we have addressed the issue of lag occurring occasionally during peak times.
We will continue to monitor the situation and promptly investigate any problems that are identified.
We deeply apologize for any inconvenience this has caused.




Updated:  

We would like to update you regarding the efforts to improve the instances where operations become heavy during congestion.

We would like to update you regarding these instances.

During the emergency maintenance on Friday, June 11, 2021, we took measures against the instances where operations become heavy during congestion. 

We have confirmed that some of these instances have been improved by these measures, however we have also confirmed that some instances still remain where operations become heavy. We will continue to investigate and take measures towards improvement.

We ask for your continued patience while we work to improve these instances.

We apologize for any inconvenience caused.




Updated:  

We have identified part of the cause of this problem, and are taking measures to improve the situation. Emergency Maintenance will be conducted as soon as the preparations are complete. 

We will update everyone again regarding the expected date and time for the Emergency Maintenance once the details have been finalized.

We deeply apologize for any inconvenience this may cause.


- The NGS Team