PSO2 - PSO2 Material Items Sometimes Disappearing (Updated November 24, 2021 (PST))

Announcements

PSO2 Material Items Sometimes Disappearing (Updated November 24, 2021 (PST))

We have received reports that PSO2 material items are sometimes disappearing.

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Updated: 

This is an update regarding this issue.

Through our investigation, we were able to identify the items that were lost due to this bug, but we were not able to identify the characters that were playing at the time the bug occurred. We sincerely apologize for this issue.

As it would be difficult to compensate the characters that were playing when said items vanished, we sent out the following compensation during the scheduled maintenance on .

Compensation Details
The lost material items were sent to the OP Team Storage of the ships where the bug occurred.
*If there were no characters on a ship where the bug occurred as of the scheduled maintenance on November 9, 2021 (Tue) (PST), the compensation was sent to the OP Team Storage of the ship with the longest playing character. 

Furthermore, the following items were sent as an apology for this bug.

Apology for occasional disappearance of PSO2 material items
Receipt Period
Until
Eligible Players
All players (account)
Delivered Items
SG 100 Ticket (x1)

We apologize for any inconvenience this has caused.


Updated: 

This issue was fixed during the update on .

We are considering how to compensate players for this issue.
The details of the compensation and the schedule will be announced at a later date.
Thank you for your understanding and patience. 

We apologize for any inconvenience this may have caused.


Updated: 

Upon further investigation, we have confirmed that PSO2 material items will disappear if they are moved from Material Storage to the PSO2 Inventory. We are currently working to fix this.
*We have confirmed that PSO2:NGS material items will not disappear after moving them from Material Storage.

Please refrain from moving PSO2 material items to your PSO2 Inventory until this bug is fixed. 

We apologize for any inconvenience this may cause.